Even Hotel - Front Desk
Atlanta, GA
Full Time
Mid Level
Responsibilities
- Welcome guests, manage arrivals and departures, and provide attentive front desk and guest services.
- Process reservations and update guest records using hospitality reservation systems and property management systems (PMS), such as OPERA.
- Answer and route calls using multi-line phone systems; apply professional phone etiquette and clear client communication.
- Resolve guest concerns through practical customer service problem-solving and coordinate with relevant hotel teams.
- Follow hotel emergency procedures and support night audit tasks when assigned. Your impact: Accurate, responsive service helps guests feel informed and supported throughout their stay.
- Must have a valid driver's license as you may be required to drive the shuttle van for the hotel.
- Customer service, hospitality, front desk, or guest relations experience is valuable; hotel or resort experience is preferred.
- Familiarity with hotel management, hospitality management, PMS, reservation systems, or OPERA/HotelKey is an asset.
- Strong phone communication, organization, and guest-focused problem-solving skills are important.
- Bilingual or multilingual communication skills are welcome.
- Availability to work part-time shifts, including nights or weekends as scheduled, is required. Specifically, 3:00 pm to 11:00 pm availability is preferred
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